Customers have up to 14 days from the date of order to reach out to us and request a return/refund.

We do not offer exchanges.

You may cancel your order for any reason whatsoever at any time within 14 working days from the day you receive your order, provided all of the Bibs and/or bottles are unopened and intact. To receive a refund, the following conditions must be met:

Email info@kentcider.co.uk within 14 days of receipt of order.

Return all goods unopened and in original condition and wrapping.

Return delivery charge will be at your expense. Kent Cider co will refund charges within 14 days.Agreed refunds can only be made via your original payment method.

DAMAGES

If your parcel arrives with visible damage, please sign for it as ‘DAMAGED’ on the signature screen.

Please note that DAMAGES must also be reported via email to info@kentcider.co.uk (along with accompanying pictures) within 24 hours of your order being received.

We can then discuss your options as well as the possibility and logistics of sending you a replacement if the damage has occurred in transit.

If a replacement is not immediately available, we can instead issue you with a refund at our discretion – we will contact you via email to let you know when the refund has been processed. Agreed refunds can only be made via your original payment method.