Age Restrictions

By agreeing to these terms and conditions of sale, you agree that you are 18 years of age and over which is the legal age at which alcohol may be purchased in the United Kingdom. You also agree that either you or a designated recipient who is over the required legal age will be available to receive your order when it arrives. If there is any likelihood that a person under the legal age could receive your goods; then we ask you not to proceed with your order until you can be sure that a person of the legal age can receive your order.

Payments

  • Online payments must be made via Paypal Express.
  • Telephone payments should be made by debit card only (for your security no paper copies of debit card transactions are retained).
  • We do not accept cheques.

Delivery information

The Kent Cider Company Ltd does not deliver outside of the United Kingdom. Prices include VAT, postage and packing. Our dispatch days are Mondays to Thursdays. We do not to dispatch over the weekend.

Price and product details

The Kent Cider Company Ltd reserves the right to remove an item from the shop, amend the price, or any other detail on the website at any time without prior warning, consent or notification. If for any reason the goods’ description and/or the price is incorrect, we reserve the right to charge you for the correct goods and price. All orders are accepted subject to stock availability.

Privacy Policy

The Kent Cider Company Ltd will not disclose your email address or personal information to third parties.

Cookie Policy

Cookies are used on our website. Cookies can be disabled, but it is unlikely online purchases can be made if cookies are disabled.

Marketing Emails

We will only contact you with sales and marketing emails in the future if you have subscribed to our mailing list, either by:

  • Subscribing to marketing emails when you made a purchase
  • Via the sign up form on our website
  • Giving us your contact details at one of the events we attended.

You may unsubscribe from sales emails at any time by clicking the unsubscribe button at the bottom of these emails. Your details will be automatically removed from our database.

Should an error arise during this process please email us at and we will remove your details manually.

Damage in transit

You should only accept goods if they arrive in good condition and undamaged. If your goods arrive in an obviously damaged condition or have been opened, you must not accept them and return them to the courier. If possible mark them as ‘Damaged in transit’.

Returns

If you receive the incorrect goods or on opening you find them to be damaged, please let us know within 48 hours. It is always useful if you can take a photo and send it so we can see what the damage is. We will arrange to collect the package and a new item will be re-sent to you as soon as we receive the damaged goods back. Failure to notify us within 48 hours will invalidate your claim.

Substitutions and non-delivery

If a shipment is returned to us as a result of the recipient being un-contactable or not responding to a card left by the carriers, an additional delivery charge will be made before the goods are re-delivered. If your order gets lost as a result of you entering an incorrect or incomplete delivery address we will not be held responsible for the loss. Re-delivery will be charged at the normal rate.

Cancellation prior to dispatch

To cancel an order that has been paid for you must contact us by telephone or email before the order is dispatched, and we will refund your money.

Cancellation or return of unwanted goods once received

This will be made at your expense. We will refund the full cost of the goods, less 5% admin charge, once we receive the unwanted goods back and as long as they are in good condition. Please make sure that you package the goods as securely as possible to avoid them being damaged in transit.